#Turbotax customer service phone number full
#Turbotax customer service phone number software
#Turbotax customer service phone number free

The only response I have received is to submit forms which in turn, puts more of my information into the Intuit system.

#Turbotax customer service phone number software

I requested a refund on the purchase price of the software AND to have my information removed from the Intuit systems, I also wanted my info removed from the 3rd party system as well. It has become obvious to me, the culture of horrible customer service starts at the top. I have emailed the executives that are listed on the Intuit site and have not gotten a response, I sent the email 6 days ago. After Eric punched me off the phone (so he wouldn't get in trouble) I received another email and text indicating my return was rejected by the IRS.įast forward to now, I have been in contact with the Intuit Office of the President, the agent, Candace, which turned out to be one of the most unhelpful customer service agents I have ever encountered.

#Turbotax customer service phone number full

I also said to him that if I have to print and mail my return, I expect a full refund on the software. Reluctantly, I followed his instructions. Eric assures me that there will be no issue and this will work. Hold on, if it is a 3rd party, why does the email and text say it was rejected by the IRS?Īdditionally, why was I not notified that my information was being provided to a 3rd party, this was done without my knowledge OR consent. Wait a min, isn't that lying to the IRS? He assures me that it is not lying to the IRS and there will be no issue as it is actually a 3rd party. He tells me to select that I didn't file last year. He explains that tax software rounds up and that there is a 'workaround' in place for this issue.

Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.Īfter 40 min on hold and a horrible phone tree, I finally was able to speak with Eric in customer service. The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant. TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions. TurboTax promises to get customers the best refund possible in the shortest amount of time. If your taxes are more complicated, you need to purchase one of TurboTax's other plans.

#Turbotax customer service phone number free

TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit.